FOTLKnikkolette2019-04-22T12:29:49-04:00

Fruit of the Loom

Located here in the Fruit of the Loom Resource Site, you will find video tutorials, necessary account documents and more that pertain to how Fruit of the Loom does business with Flex Imaging. If you are an employee of Fruit of the Loom or any related companies to Fruit of the loom, you will need to contact the corporate office of Fruit of the Loom directly.

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How It Works

Parts Cross Reference Guide

Please use the following table to locate the proper Flex Imaging part number. You can always uses Ctrl+F to locate your OEM Part Number. *Please note: The OEM part number is the Manufacturer’s part number

OEM Part Number	Flex Imaging Part Number
PC301	RPC301
PC401	RPC401
PC201	RPC201
TN5000PF	RTN5000PF
TN250	RTN250
TN350	RTN350
TN430	RTN430
TN360	RTN360
TN550	RTN580
TN460	RTN460
TN540	RTN570
PC204RF	PC204RF
DR350	RDR350
TN560	RTN560
DR400	RDR400
DR510	RDR510
7814A003AA	CT1210
0263B001	R104
FX3	RFX-3
7433A005AA	7433A005AA
FX4	RFX-4
7430A005AA	7430A005AA
7431A005AA	7431A005AA
7432A005AA	7432A005AA
1491A002AA	RPCE40
0264B001AA	R106
6812A001AA	RL50
7429A005AA	7429A005AA
64XM	TMCC364XM-IL
FX-8	RFX-8
PK496	330-2663
JH565	341-3568
D4283	R3105404
TJ987	R310-8710
C815K	330-3581
D593K	330-3580
F479K	330-3579
GG577	3105807
Y924J	330-3578
JD746	3107889
TH204	341-3571
WH006	341-3569
XH005	341-3570
FM064	330-1436
PF028	330-8093
NF485	R1815
P4210	310-5416
RF223	R1815
GD898	3107889
769T5	331-0716
8WNV5	331-0717
NPDXG	331-0718
FM065	330-1437
FM066	330-1438
FM067	330-1433
N51XP	331-0719
GR299	R1720
N3769	R1700
RM952	R1720
PK941	3302650
PK941	R330-2649
K3756	R1700
MW558	R1720
PF030	3108092
PF030	330-8093
RF012	3108094
H516C	333-1198
899WG	331-0720
R717J	330-3789
UF100	3107899
M6599	310-5811
P4866	3105732
GD907	3107891
GD908	3107895
KD566	3107893
GG579	3105808
HG308	3105809
K757K	330-3791
M803K	330-3790
P587K	330-3792
K2885	RM5200
GG578	3105810
NF556	3108098
PF029	3108094
RF013	3108096
RF013	310-8099
NF556	330-1196
H515C	330-1204
GD900	3107891
JD750	3107895
KD557	3107893
M2925	DTW5300X
H513C	330-1199
H514C	330-1200
CE265A	CE265A
92274A	R92274A
C7115A	RC7115X
C4092A	RC4092A
Q2613A	RQ2613X
CB542A	CB542A
CB541A	CB541A
CB543A	CB543A
Q2612A	RQ2612HY
Q5949A	RQ5949A
C7115X	RC7115X
Q6000A	Q6000A
CB435A	RCB435A
C3906A	RC3906A
CB540A	CB540A
CE505A	RCE505A
Q3960A	Q3960A
Q7553A	RQ7553A
C3903A	RC3903A
CE278A	RCE278A
Q6001A	Q6001A
Q6002A	Q6002A
Q6003A	Q6003A
92298A	R92298A
Q3961A	Q3961A
Q3962A	Q3962A
Q3963A	Q3963A
C9703A	RC9703A
Q2613X	RQ2613X
Q2610A	RQ2610A
Q6511A	RQ6511AWP
C4096A	RC4096A
C4127X	RC4127X
CE250A	CE250A
Q6470A	Q6470A
CC531A	CC531A
CC532A	CC532A
CC533A	CC533A
Q6471A	Q6471A
Q6472A	Q6472A
Q6473A	Q6473A
CC530A	CC530A
Q2671A	Q2671A
Q2672A	Q2672A
Q2673A	Q2673A
Q2670A	Q2670A
Q5942A	Q5942A
Q5942A	RQ5942AX40
CE260A	CE260A
Q1338A	RQ1338A
C8061X	RC8061X
Q7553X	RQ7553X
Q5949X	RQ5949X
Q7551A	RQ7551A
CE505X	RCE505X
CC364A	RCC364A
C4182X	RC4182X
C9720A	C9720A
C3909A	RC3909A
Q1339A	RQ1339A
Q7516A	RQ7516A
Q6511X	RQ6511XWP
C4129X	RC4129X
Q7581A	Q7581A
Q7582A	Q7582A
Q7583A	Q7583A
Q5942X	RQ5942AX40
Q5950A	Q5950A
Q7504A	Q7504A
CE251A	CE251A
CE252A	CE252A
CE253A	CE253A
C9721A	C9721A
C9722A	C9722A
C9723A	C9723A
C9730A	C9730A
Q7551X	RQ7551X
Q3675A	Q3675A
CE260X	RCE260X
CE261A	CE261A
CE262A	CE262A
CE263A	CE263A
Q5951A	Q5951A
Q5952A	Q5952A
Q5953A	Q5953A
CC364X	CC364X
CC364X	RCC364A
C9725A	C9725A
C9732A	C9732A
C9733A	C9733A
C9731A	C9731A
N/A	S-MAINTKIT HP 4250
N/A	S-MAINTKIT HP 4100
92298X	R92298X
LEX11A3540	PRM160
75P4301	R75P4303
IBM75P6959	IBM75P6959
75P6959	75P6959
28P2009	LT1130
40X0100	S40X0100
28P1882	LT1145
28P2494	RIBM1120
28P2494	LT1120
75P6961	R75P6961
75P6961	PRMLT1532
75P6961	R75P6962
56P1409	S56P1409
75P4303	RIBMIP1332
75P4303	R75P4303
IBM39V2515	IBM39V2515
IFP75P4305	PRMLT1332
39V2513	39V2513
28P2010	LT1130
N/A	39V2598NCLN
N/A	WILG2513
75P4052	75P4052
75P4053	75P4053
75P4054	75P4054
38L1410	38L1410
75P4051	75P4051
N/A	KMN4519322
TK512K	TK512K
TK512C	TK512C
TK512M	TK512M
TK512Y	TK512Y
TK17	PRMTK17
E250X22G	LT250
24015SA	R24015SA
12A6860	LT620
LEX56P2542	S56P2524
12A6765	RIBM12A6775
N/A	PRMLMT640
N/A	PRMLMT620
N/A	S99A1015
N/A	S99A1017
52104001	52104001
42103001	42103001
42804504	42804504
43502301	43502301
42126604	42126604
43502001	43502001
43502001	PRMOT4400
42804501	42804501
42804502	42804502
42804503	42804503
KXFA85	KXFA85
UG3313	CTUG3313
PIT4845	4845
N/A	PT1630R
R23001	BM171
PRT179499001	179499001
885531	885531
841337	841337
885288	885288
885247	RT1035
406683	RIC406683
406628	RIC406628
CLTM409S	CLTM409S
CLTY409S	CLTY409S
CLTC409S	CLTC409S
CLTK409S	CLTK409S
AR168NT	AR168NT
F029ND	RFO29ND-WP
FO50ND	RFO-50ND
0218791001	RC4127XMICR
0218944001	RC4127XMICR
UNV120898	UNV120898
UNV120575	UNV120575
013R00606	013R00606
106R01160	106R01160
106R01161	106R01161

Remote Monitoring

Our remote monitoring tools allow us to monitor your network connected devices real time. This enables us to act proactively to issues and needs. The monitoring application alerts us to several different types of issues and each issue category requires different processing and management.

Low Toner/Supply Ticket:
Order is processed and shipped same day as long as alert is received prior to 2:00PM EST. In the event that the supply alert requires a service call to replace the supplies, we will dispatch that call to a local technician within one hour of receipt of the alert.

Service Error Alerts:
Service error alerts can consist of but are not limited to: Fuser Error, Perform User Maintenance, Jamming, Low Memory, Unrecognized Errors, etc. If it is determined that the issue requires a technician immediately, we will dispatch the call to a local a technician. If parts are required, we will notify the local technician and will ship the part. Depending on your location, the shipping process may vary.

- For Corporate & Atlanta Branch

Parts will be shipped directly to Flex Imaging technician. Once the technician receives the part, he/she will arrive on site to install the part.

- For other Branch Offices

Parts will be shipped directly to the Branch Admin contact. We will notify the branch admin that a part is being shipped and provide the tracking number once available. We will monitor the shipping and once we have confirmed that the part has been delivered, we will notify the local technician who will then arrive on site to install the part.

Issues that do not require an onsite technician immediately and require further monitoring are paper jams, and low memory alerts. In the event that this type of alert is received, our Client Operation Center will closely monitor this alert to see if it clears itself for no more than 4 hours. In the event the alert does not clear, we will contact a key user at the location to confirm if this is a continuing issue that requires a tech or if it is a user interface issue. (i.e.User loaded paper wrong, user sent extremely large job, etc)

Non-traceable issues:
Issues that cannot be received through monitoring include but are not limited to: noise, image quality issues, and sometimes paper handling issues. These issues should be submitted to us as quickly as possible so that we can work to get a resolution as quickly as possible

Cut Off Times

Cut off times for service notification may vary based on the market and/or service type. Our normal cut off times for guaranteed same day shipping and service call dispatching is 2:00 EST. Depending on your Time Zone, we can sometimes accommodate later cut off times.