Do you know what to look for when hiring a printer repair technician?
So your office printer is on the fritz again and you or your IT department don’t know what else to do to resolve the issue(s) your laser printer is having. You have tried the “go-to” problem resolving tactics of turning your laser printer off and back on, disconnecting it from your network and reconnecting it, rebooting your computer that can’t print to it and more, yet nothing seems to work. You need to hire a laser printer repair technician, but how do you know who will be best suited for the job? Here is a list of the top things you should look for or ask your potential printer repair technician:
1) How many years experience does your technician have in laser printer repair or service?
2) How many years experience does your technician have in laser printer repair for YOUR brand of printer?
3) Is your potential laser printer repair technician CERTIFIED? There are also various certifications so ask them which brands they are certified on. This is especially important to ask if they don’t have many years’ experience in laser printer repair. If your printer is under warranty – make sure your technician is certified for ASP.
3) Thoroughness. When a printer repair technician comes to your office, you want to make sure they not only address your problem you are currently having, but do a routine maintenance check to see what could possibly go wrong in the future. Perhaps parts are worn or need to be cleaned. A good technician will clean your printer during the repair process free of charge. Many times a printer repair technician can tell you this without too much additional effort. A good technician will make recommendations on his findings, supply a quote and possibly do the additional work there on the spot.
4) Honesty. It is important to have a technician you can trust to be honest with you about necessary repairs to your laser printer. You don’t want to have to worry if your printer repair technician is quoting a $200 part if all your printer really needs is a good cleaning.
5) Reliability. You want someone you can depend on to maintain, or repair your laser printers when you need them to be there. You don’t want to have to worry if they will be in business the next time you call or if it’s only a one-man shop if he has time to do your repairs.
6) Professionalism. You want someone who will come into your office, do the work necessary to repair your laser printer, be courteous and professional with your employees and go on their way.
So the next time you search for office printer repair technician on your browser, make sure the companies you research offer these types of experience and service.
* For same day service, calls must be received by 10:00 am EST, your business must be within our service area, applies to service calls only.
Service area includes the following counties: Fulton, Cherokee, Forsyth, Cobb, Bartow, Dekalb, Gwinnett, and Douglas counties. The cities we service include but are not limited to: Atlanta, Alpharetta, Acworth, Austell, Ball Ground, Buford, Cartersville, Canton, Chamblee, Cumberland, Decatur, Duluth, Dunwoody, Holly Springs, Johns Creek, Kennesaw, Lawrenceville, Marietta, Milton, Mountain Park, Norcross, Powder Springs, Roswell, Sandy Springs, Smyrna, Woodstock
As a business owner myself this article comes right to the point. I also fix and sell Laser printers nationwide and have been doing it for 28 years.
The best thing is hire a very experienced technician.
Agreed – a technician should be experienced!
Thanks for your input Andy. Perhaps we can work together in the future.
Some good things to think about when hiring someone. It takes a bit more effort to find these out, but makes it worth it in the end.
So much to think about that probably won’t even register in peoples’ minds. Many repair people of different kinds do things that aren’t necessary to make the extra money. Recommendations are key so you know what and who you are dealing with.
Wish I’d seen this last year! Really useful advice on printers.
Having had a laser print that has needed little service for a long time, I appreciate your tips on what to look for in a technician. Although it is quite out of date, it sounds like I have been fortunate to have it be so reliable for so many years. Although I have a computer technician if needed, it is great to hear the key points in hiring a printer technician. Thanks for sharing and for your consciousness around this as well, Knikkolette.
Thank you for a great article. We don’t use any “large” machines to warrant a tech to come in, but if something goes wrong, we bring it to someone reputable.
In my old office we had a laser printer that seemed to forever be down – I can attest to the importance of following the steps outlined in this article!
I’ve always found that my best path to finding a good tech is to follow the advice of friends who have used the person before. You make excellent points of the things to be aware of.
It’s good to have this information on file should the need come up. Thank you.
Luckily we never needed to hire someone to fix the printer. However, I love these tips and most of them apply to any type of service for your office equipment and around the house.
Thanks for your feedback Delia! We tried to post useful information. 🙂
Glad you found it useful Carol! 🙂
Having personal recommendations are always a good thing – but not always available. Thanks so much for participating Beth. 🙂
Unfortunately printers can be problematic when they have outlived their usefulness or are being serviced by less seasoned techs. That just adds to the end-user’s frustrations. Thanks so much for your experience Michelle!
You make a good point Gisele – many people don’t have smaller printers serviced or repaired. They believe it is less expensive in the long run to just go out and purchase a new printer. The long-term cost to the environment can be very high if the old machine is not turned in for parts to be re-used or recycled. Thank you for your input!
Thank you for your feedback Beverly. Many of the older printers were really built to last and some are still in service today. It’s good you have had good luck with your equipment and your tech. Many have not had that good fortune. 🙂
So sorry to hear you had problems Sharon – if you ever have a question about your printer – our techs are all experts and certified and are happy to help. 🙂
So true Michael – finding a good technician can be as confusing and overwhelming as finding a good auto-mechanic. As a consumer, most people don’t know anything about our technology and we’re at the mercy of those who do. Thanks for your feedback!
You are right Cathy – it can take some effort to research, but it can definitely save you time, money and headache in the long run!
Great tips! I shudder at the thought of hiring one, it seems every time the parts are more than the printer. I fail to see how that much money could be disposable!
Having a good luck with the printer type and technician hired to do the needed services really helps your business. Thanks for your tips! I am sure that your article serves as a guide for anyone.
These guidelines are pretty spot-on, I feel, for just about any field or any sort of technician or consultant you would hire to come to your business.
Great tips, definitely!
I don’t currently have any printer beyond the regular home printers, nothing major commercial level (just an HP and a Brother), but at my day job we have a ton of Konica-Minolta multifunctional printer/copier/scanners and I sometimes wonder if we aren’t getting fleeced for the service…Eh but I’m not the guy who handles that, so my input isn’t needed 😉
There is nothing worse than when the office printer goes down…and usually right in the middle of a print job that needs to get out with the last FEDEx drop off time looming! Fortunately our office has had a company for many years that is very reliable and rarely do we have to worry about it being down for very long.
Hiring the right person is important, thanks for these tip on hiring a laser printer repair person.
Excellent tips and there is a guy who sells refill cartridges and has always been helpful to my networking about printers.. which ones NOT to get because they are so out of date the parts would be costly to buy or ones that are very costly to fill, with ink. He also suggests getting back up power supply and etc for storms because nothing like having an expensive piece of equipment just to crap out in the event of a storm. GREAT advice.
Great tips Knikkolette and applicable to literally any service provider you’re looking at. As Beth suggested, I also like getting informed about the topic before I first contact a company or a service provider.
Thanks Erika! You are right – these tips do apply to just about any service provider – and it still amazes me how many people still don’t do their “due diligence” to ensure good service.
Thanks Kristen. It’s good you know someone personally you can rely on for advice like this. Back-up power supply is a very smart move indeed! 🙂
Hi Lori- thanks so much for your feedback.
You are so right Beth – seems like printers have the worst timing for going down. It’s good your office has a reliable company to call. Peace of mind is a wonderful thing. 🙂
Thanks so much for your feedback Natalie. I understand about your position at your day-job. We have to be careful not to overstep boundaries.
Thanks so much for your feedback Lorii.
Thanks Ginny. It does sometimes appear the home printers are almost disposable because the cost of repairing them or purchasing new toner is more expensive than purchasing a new printer. It’s the long-term issue of what happens to all those printers when the end-user opts to replace vs. repairing them. Turning them in for parts or recycling is always the best option – but that often does not happen and they end up in our landfills as many states do not have laws in place to prevent it.
Knikkolette, You make this sound so easy! 🙂 It’s hard these days to find “honest” repairmen; I didn’t even think fixing a printer would fall into the dishonest category. So thanks for reminding me that we need to do our research on this person as well as we do for all our home maintenance.
Hi Liz – so happy you found this post useful. We try to provide value to everyone whether they are customers or not. 🙂
Some good advice here, it can be tricky with repair technicians in any category, etc.:-)
Thanks Katarina – yes it can be tricky in any category.
We did a service call for you today in Kentwood LA and customer was really happy. We love to make customers happy!